Last updated: July 11, 2025
Alyze Terms of Service
Introduction
Welcome to ALYZE! These Terms of Service (“Terms”) govern your access to and use of ALYZE’s services, whether online or at our physical locations. ALYZE (referred to as “ALYZE”, “we”, “us”, or “our”) is a health, fitness, and wellness company that operates through franchised locations offering gym facilities, recovery studios, and certain medical services. By using our websites, mobile applications, or visiting any ALYZE facility (collectively, the “Services”), you (“you” or “User”) agree to be bound by these Terms. If you do not agree, please do not use the Services.
Franchise Structure: ALYZE locations are franchised and may be independently owned and operated. These Terms apply to all ALYZE Services and locations; however, individual franchise locations might have additional policies or rules. References to “ALYZE” in these Terms include ALYZE, LLC and its franchisees where applicable. ALYZE and its franchise partners strive to provide a consistent, high-quality experience, but please note that each location is responsible for its day-to-day operations.
By accessing or using the Services, you also acknowledge our Privacy Policy (which explains how we collect and use your information) and agree to any additional guidelines or terms provided to you for specific services or promotions. We recommend you read these Terms carefully and contact us if you have any questions.
TABLE OF CONTENTS
User Eligibility
ALYZE Services are intended for users who can form legally binding contracts:
- Minimum Age: You must be at least 18 years old (or the age of majority in your state/jurisdiction) to use our Services. Minors under 18 may only use ALYZE facilities or services with the involvement and consent of a parent or legal guardian, and some locations may require guardian supervision for minors.
- Capacity and Compliance: By using the Services, you represent that you have the legal capacity to agree to these Terms and are not prohibited by law from using health club, wellness, or online services. You agree to comply with all applicable laws and regulations while using our Services.
- Account Registration: Certain digital features (for example, booking classes or accessing wellness content via our app or website) may require you to create an account. You agree to provide truthful, current, and complete information during registration, to keep your login credentials secure, and to promptly update any information that changes. You are responsible for all activities that occur under your account. If you suspect unauthorized use of your account, notify us immediately.
If we discover that you do not meet these eligibility requirements or have provided false information, we reserve the right to suspend or terminate your access to the Services.
Services Offered
ALYZE is a comprehensive health and wellness franchise. Services we offer include:
- Fitness Facilities: Modern gym facilities with strength and cardio equipment, personal training, and group fitness classes. Membership grants you access to workout areas and scheduled classes as per your membership level.
- Recovery and Wellness Studios: Wellness services such as massage therapy, sauna and cryotherapy sessions, guided recovery programs, and other restorative treatments to help you recover and rejuvenate. Availability of specific modalities (e.g., infrared sauna, cryotherapy, IV therapy, etc.) may vary by location.
- Medical Services: Select ALYZE locations offer medically supervised services (for example, nutritional counseling, health screenings, or other preventative wellness treatments) performed by licensed healthcare professionals. Any medical-related services will be clearly identified and provided in compliance with applicable healthcare laws.
- Products and Digital Content: ALYZE may offer health products, supplements, or equipment for sale through our locations or online store. We also provide digital content such as workout plans, wellness articles, mobile app features, and online scheduling for your convenience.
Please note that some services might not be available at every ALYZE franchise location, and services may evolve or change over time. We also partner with third-party vendors for certain offerings (for example, specialized equipment, nutrition apps, or loyalty programs). Any third-party services or products available through ALYZE are subject to those third parties’ terms as well, and ALYZE is not responsible for the content or performance of services provided by third parties. We strive to clearly indicate when a service or product is provided by a third-party partner or vendor.
Payments & Billing
By signing up for an ALYZE membership, purchasing services, or buying products, you agree to pay all applicable fees and charges. Here are the key points regarding payments and billing:
- Membership Fees: If you enroll in an ALYZE membership or subscription, you will be charged the fees indicated for that membership (e.g. monthly dues or annual prepaid amount). Membership fees may include enrollment fees, monthly dues, and, in some cases, an annual facility or maintenance fee. All fees will be disclosed to you at the time of sign-up. You authorize ALYZE (or our billing provider) to charge your provided payment method for all recurring membership fees and any applicable taxes on the schedule described when you sign up.
- Billing Cycle and Auto-Renewal: Memberships and subscriptions generally renew automatically (e.g. month-to-month memberships renew each month) unless you cancel in accordance with our cancellation policy (see below). Recurring charges will typically occur on a set billing date (such as the same day each month as your enrollment). It is your responsibility to ensure your payment information on file is current and has sufficient funds for each billing cycle.
- Other Service Fees: Some services (for example, personal training sessions, specialty classes, spa or medical services) may incur additional fees not included in standard membership. These will be communicated before you incur the charge. By scheduling or purchasing such services, you agree to pay the associated fees. Product purchases (either in-store or online) must be paid in full at the point of sale, including any shipping and handling if applicable.
- Late Payments: If your payment method is declined or a scheduled payment fails, we may suspend your membership benefits or access to Services until payment is made. We reserve the right to charge a reasonable late payment fee or a fee for any returned payments (e.g. bounced checks or failed direct debits), where permitted by law. You are responsible for any debt collection expenses we incur due to missing payments.
- Cancellation and Refunds: You may cancel your ALYZE membership by providing advance notice to your home ALYZE location or via the method described in your membership agreement. (Typically, a 30-day notice prior to your next billing date is required to avoid further charges, unless a different notice period is specified by your local franchise or state law.) Prepaid membership fees for periods after the effective cancellation date will be refunded if cancellation terms are met, but fees for the current billing period are generally non-refundable once that period has started. One-time services or product purchases are typically final sale, unless a refund is required under law or explicitly offered (for example, a money-back guarantee on a product or a state-mandated cooling-off period for gym contracts). Please review any specific cancellation policy provided at sign-up for details.
- Changes to Fees: ALYZE reserves the right to adjust pricing for memberships, services, and products. We will give you reasonable advance notice of any changes in recurring fees (for example, via email or posted notice at your club or on our app). If you do not agree to a fee change, you may cancel your membership before the new rates take effect. Continuing to use the Services after the effective date of a pricing change constitutes acceptance of the new prices.
All payments must be made in U.S. dollars. You are responsible for any sales, use, or other taxes (if any) applicable to your transactions. If you have any billing questions or disputes, please contact your local ALYZE facility or our support team (see Contact Information below) as soon as possible. We will work with you in good faith to resolve any billing issues.
Medical Disclaimers
ALYZE is committed to supporting your health and wellness, but we are not a substitute for professional medical advice or emergency medical care. By using our Services, you acknowledge and agree to the following medical-related disclaimers:
- Not Medical Advice: The content and information provided by ALYZE (whether through our website, app, marketing materials, or staff communications) are for general wellness and educational purposes only. Nothing stated or provided by ALYZE is intended to be medical advice, diagnosis, or treatment. Always consult a licensed physician or healthcare provider before starting any new fitness program, nutritional regimen, or wellness treatment, especially if you have any underlying medical conditions, are pregnant, nursing, elderly, or have not been physically active.
- No Doctor-Patient Relationship: Except for actual medical services explicitly offered at certain ALYZE locations (which are administered by licensed medical professionals and may require separate informed consent or patient agreements), your use of the Services does not create a doctor-patient relationship between you and ALYZE or any of its personnel. Any communications with our wellness coaches, trainers, or customer support should not be interpreted as personalized medical advice.
- Assumption of Risk: Participating in strenuous physical activities, using fitness equipment, or undergoing wellness treatments (such as cryotherapy, infrared sauna, IV therapy, etc.) involves inherent risks. These risks can include, but are not limited to, muscle injuries, joint injuries, heart conditions, dehydration, allergic reactions, or other serious health events. You voluntarily assume all risks of injury, illness, or even death that may result from your participation in ALYZE Services. We strongly advise you to get clearance from your healthcare provider before using our fitness or recovery services, especially if you have any health concerns.
- Health Information: If you provide us with any health or medical information (for example, filling out a health questionnaire, or informing our staff of any conditions), you represent that such information is accurate and complete to the best of your knowledge. ALYZE respects your privacy and will handle health information in accordance with our Privacy Policy and applicable law (for instance, some medical services may be subject to HIPAA or similar health privacy laws). However, you are responsible for disclosing any relevant medical conditions or limitations to us. We are not liable for any harm that occurs because you withheld important health information or ignored medical advice.
- No Guarantees of Results: Every individual’s health and fitness results will vary. ALYZE makes no guarantees or warranties that you will achieve any specific outcome (such as weight loss, muscle gain, pain relief, etc.) from using our Services. Any testimonials or examples of results are not typical and are for illustration purposes only. Your success depends on many factors, including your adherence to programs, your diet, genetics, and lifestyle.
In summary, use of ALYZE’s fitness and wellness services is at your own risk. Always exercise common sense and caution. If at any time you experience pain, dizziness, or any alarming symptoms during a workout or treatment, stop immediately and seek medical attention. ALYZE is not responsible for any injuries or health issues that may arise from ignoring these precautions or from factors outside of our control.
User Conduct
We expect all Users to use ALYZE Services responsibly, respectfully, and lawfully. Whether you are using our digital platforms or visiting a physical ALYZE location, you agree to the following standards of conduct:
- Facility Rules: While at any ALYZE gym or facility, you must follow all posted rules, staff instructions, and safety guidelines. This includes using equipment properly, respecting capacity limits for classes or rooms, and adhering to hygiene and dress codes (e.g. wearing appropriate athletic attire and footwear). ALYZE locations are dedicated to maintaining a welcoming, clean, and safe environment for everyone.
- Respect for Others: Treat ALYZE staff, trainers, and other members with courtesy and respect. Harassment, discrimination, or abusive behavior (verbal or physical) towards others is strictly prohibited. This applies both in person and in any online forums or social media related to ALYZE. We reserve the right to remove or refuse service to anyone who threatens the comfort or safety of others.
- Proper Use of Services: Do not misuse our Services. Examples of misuse include: damaging equipment or facilities; attempting to access areas or services you are not authorized for; sharing your membership credentials or keycard with non-members; or engaging in activities that disrupt operations. In digital usage, this means you will not hack, reverse-engineer, or misuse our website/app, not introduce malicious code, and not use bots or automated systems to interact with our Services without permission.
- No Unlawful or Prohibited Activity: You agree not to use ALYZE Services for any illegal purpose or in any way that violates these Terms or any applicable laws. This includes refraining from actions like: (a) using our platforms to stalk, defame, or harm any individual; (b) uploading or distributing any obscene, violent, or otherwise objectionable content; or (c) infringing any third party’s rights (such as intellectual property rights or privacy rights) while using ALYZE Services.
- User Content and Feedback: If you post reviews, comments, or other content about ALYZE on our platforms or provide feedback to us, you agree that such content will be honest, respectful, and non-confidential. You must not post content that is false, misleading, or violates any laws or rights. ALYZE reserves the right to remove any user-submitted content from our websites or social media pages that violates these standards or that we find inappropriate. By providing any feedback or suggestions to ALYZE, you grant us a royalty-free, perpetual license to use and implement those ideas (though we are not obligated to do so).
Violating the User Conduct standards can result in suspension or termination of your access to the Services, including canceling your membership, at ALYZE’s discretion. Serious violations (for example, illegal acts or safety threats) may also be referred to law enforcement. We appreciate your cooperation in maintaining a positive community at ALYZE.
Intellectual Property
ALYZE owns, or is licensed to use, all intellectual property associated with our Services. This includes our brand names, logos, content, and technology. We value our intellectual property and require our Users to respect it as well:
- ALYZE Trademarks and Branding: “ALYZE,” the ALYZE logo, and any other trademarks or service marks used in connection with our Services are the property of ALYZE, LLC (or its affiliates or licensors). You are not permitted to use these marks (e.g., use the ALYZE name or logo in advertising or as part of another brand) without our prior written consent. Franchisees of ALYZE have a limited license to use ALYZE marks as per their franchise agreements, but this does not extend to general Users.
- Service Content: All content available through the Services — including text, images, graphics, videos, software, and layout/design — is owned by ALYZE or content providers who have licensed their material to us. This content is protected by copyright, trademark, and other intellectual property laws. You may use this content only for your personal, non-commercial use as needed to enjoy our Services. Any reproduction, distribution, modification, or public display of our content without permission is prohibited. For example, you should not copy our workout videos or articles and repost them elsewhere, or scrape our website data for commercial use.
- Licensed and Third-Party Content: Some materials or features we provide may include content licensed from third parties (such as a training program provided by a partner, or music played during classes). All such content remains the property of its respective owners, and your use is subject to those owners’ terms as well. These Terms do not grant you any rights to third-party content beyond what is necessary for your personal use of the ALYZE Services.
- User-Generated Content: As mentioned in User Conduct, if you submit any content (for example, testimonials, reviews, photos, or questions) to ALYZE, you grant ALYZE a worldwide, royalty-free, sublicensable right to use, reproduce, and publish that content in connection with operating and promoting our Services. You represent that any content you provide is your own or you have permission to use it, and that submitting it does not violate any other person’s rights.
- No License Beyond Use: Other than the limited right to use the Services for their intended purpose, no license or ownership in ALYZE’s intellectual property is transferred to you by virtue of using our Services or by agreeing to these Terms. ALYZE and our licensors retain all right, title, and interest in and to all aspects of the Services.
If you wish to use any ALYZE intellectual property in a way that is not expressly permitted by these Terms, please contact us for permission. We take infringement of our intellectual property seriously, just as we respect the intellectual property rights of others. If you believe that any content on our Services infringes your copyright or other IP rights, please notify us via the contact information below with detailed information, and we will address the issue in accordance with applicable law (such as the Digital Millennium Copyright Act for copyright claims).
Limitation of Liability
ALYZE strives to provide safe, effective Services, but there are limits to what we can promise and what we are liable for. To the fullest extent permitted by law, ALYZE (including our officers, employees, agents, franchisees, affiliates, and partners) shall not be liable for certain losses or damages in connection with your use of our Services, as explained below:
- “As Is” Basis: ALYZE provides all Services on an “as is” and “as available” basis. While we aim for high quality, we do not guarantee that the Services will be uninterrupted, error-free, or meet all of your expectations. ALYZE disclaims any warranties (express or implied) to the extent allowed by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. For example, we do not warrant that our gym equipment will never malfunction, or that our website will always be accessible without delays or errors.
- No Indirect Damages: ALYZE is not responsible for any indirect, incidental, consequential, or special damages arising out of or related to your use of (or inability to use) the Services. This includes, for example, financial losses like lost profits, lost business opportunities, loss of data, or the cost of obtaining substitute services. We are also not liable for pain and suffering, emotional distress, or similar damages that are not a direct result of our wrongdoing.
- Injuries and Health Issues: As noted in the Medical Disclaimers and elsewhere, you assume the risks of participating in fitness and wellness activities. ALYZE is not liable for injuries, illnesses, or other health problems that you suffer while using our Services or after participating in our programs, unless such issues are directly caused by our gross negligence or intentional misconduct. Even in those cases, any liability would be limited as described below. For example, if you suffer a sprain from using gym equipment, or have an adverse reaction during a recovery therapy, ALYZE will not be responsible for those injuries except as required by law.
- Third-Party Acts and Services: ALYZE is not liable for the actions or omissions of third parties outside our control, including independent franchise owners, other members or gym users, third-party vendors, or service providers. If you purchase a product manufactured by a third party through our store, or follow advice from a third-party nutrition app we integrate with, any issues arising from those are primarily between you and that third party. Similarly, if an incident occurs at a franchised ALYZE location due to that franchisee’s negligence, the franchisee may bear responsibility; ALYZE (the franchisor) generally will not be liable for franchisee conduct under these Terms.
- Maximum Liability: To the extent that we are found liable for any claim arising out of these Terms or your use of the Services, our aggregate liability to you will not exceed the amount you have paid to ALYZE for Services in the last twelve (12) months before the event giving rise to your claim. If you have not paid anything (for example, if you are using a free service or trial), our liability will be limited to a nominal amount (e.g., $100). Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you to the extent prohibited by law.
Important: Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded under law. For instance, these Terms do not waive any consumer protection rights that by law cannot be waived, nor do they limit liability for any injury caused by willful misconduct or gross negligence to the extent such limitation is not allowed. However, to the extent the law allows, you and ALYZE agree that the provisions above will apply and allocate risk between us. The limitations of liability reflect a fair allocation of risk and form an essential basis of the bargain between you and ALYZE.
Indemnification
You agree to indemnify, defend, and hold harmless ALYZE, LLC, its affiliated companies, its franchisees, and all of our respective officers, directors, employees, and agents (collectively, the “ALYZE Parties”) from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys’ fees) that arise out of or relate to your use of the Services or your breach of these Terms.
In simpler terms, if a third party (for example, another member or a government agency) makes a claim against ALYZE because of something you did – for instance, you violated the law or someone’s rights, or you breached these Terms – then you will be responsible for any costs or damages the ALYZE Parties incur as a result of your actions. This could include, by example, situations where:
- You misuse equipment at the gym and cause injury to someone else,
- You post content online that infringes someone’s intellectual property and they sue ALYZE for hosting it, or
- You fail to adhere to safety rules and it results in property damage.
We will notify you promptly of any such claim and allow you to assume the defense of the claim (with counsel reasonably approved by us), provided that you reimburse us for any expenses or losses. ALYZE reserves the right to participate in the defense and control of any indemnified matter at your expense if we determine it’s necessary to protect our interests. This indemnity obligation will survive the termination of your relationship with ALYZE and the end of these Terms.
Dispute Resolution and Governing Law
We hope to resolve any issues or concerns you might have amicably through our customer service. However, if a dispute does arise between you and ALYZE relating to these Terms or your use of the Services, the following provisions will apply:
- Governing Law: These Terms and any dispute that might arise between you and ALYZE shall be governed by the laws of the State of Utah, USA, without regard to its conflict of law principles. This means that the interpretation and enforcement of this agreement will be based on Utah law.
- Jurisdiction and Venue: You agree that any legal action or proceeding arising under these Terms, to the extent not submitted to arbitration (if applicable) or resolved informally, shall be brought exclusively in the state or federal courts located in the State of Utah. You consent to the personal jurisdiction of such courts and waive any objections (such as inconvenience of forum) to the handling of a dispute in Utah. In other words, if you need to sue ALYZE or we need to sue you, the case will be heard in a Utah court (likely in a county where ALYZE is headquartered, unless another location is required by law).
- Arbitration (If Agreed Separately): These Terms do not require arbitration of disputes, but ALYZE may offer or agree to resolve certain disputes through binding arbitration on a case-by-case basis with your consent. If arbitration is in effect (via a separate arbitration agreement or clause in your membership contract), then those arbitration terms will apply (for example, disputes may be decided by a neutral arbitrator instead of a judge or jury, and possibly on an individual basis rather than a class action). If no separate arbitration agreement exists, you and ALYZE retain the right to go to court as stated above.
- Injunctive Relief: Notwithstanding the above, ALYZE may seek injunctive or equitable relief in any jurisdiction if you have engaged in unauthorized use of our intellectual property or any actions that may cause irreparable harm to us (since those situations may require immediate court action to prevent damage).
- Time Limit to Bring Claims: To the extent permitted by law, any claim or cause of action by you related to the Services or these Terms must be filed within one (1) year after such claim arose; otherwise, it is permanently barred. (For example, if you had an issue on January 1, 2025 and these Terms apply, you should initiate a claim before January 1, 2026.)
Waiver of Class Actions: You and ALYZE agree that any proceedings to resolve disputes will be conducted only on an individual basis. Neither party will seek to have any dispute heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity. (This provision applies except where prohibited by law. If you are a resident of a state that does not permit class action waivers in certain consumer contracts, this clause may not apply to you.)
By agreeing to these Terms, you are acknowledging the jurisdiction and venue selection above. We understand legal disputes are stressful – we encourage you to reach out to us first to see if we can resolve any complaint without formal proceedings.
Contact Information
If you have any questions, concerns, or feedback about these Terms or any ALYZE Service, please contact us. We are here to help and will do our best to address your inquiry promptly. You can reach ALYZE at:
All in One Partners, LLC dba ALYZE (Headquarters)
782 S Auto Mall Drive, Suite C
American Fork, UT 84003, USA
Phone: 385-360-9755 (Local)
Toll-Free Phone: 855-479-4149
Email: support@alyze.health
You may also contact your nearest ALYZE franchised location for local issues or questions about that facility’s policies. However, for any matters regarding these Terms of Service, the contact information above is the appropriate channel.
Thank You
Thank you for reading ALYZE’s Terms of Service. By creating clear terms, we aim to foster a trusting relationship with our members and users. Your dedication to health and wellness is our priority, and we are excited to support you on your journey in a safe and transparent way. Welcome to the ALYZE community!
